International
Most standard shipments are sent through DHL/FedEx, but are handed off to your local mail carrier once it arrives in the destination country.
Orders typically take 5-15 business days to reach international destinations, but can sometimes take as long as 4-6 weeks for some destinations. It ultimately depends on where you live and what you've ordered... we wish we could give better specifics than that, but due to the complexities of international shipping we cannot. Orders can require up to 1 day to process.
Track a Package
Shipping Confirmation
You will receive an e-mail containing your tracking number as soon as the shipping label is printed. You can track your package from here.
This tracking information may take up to 12 hours to be available.
Lost your tracking link?
You can view all past orders and see the status and tracking of your shipment by logging into your account
Don't have an account?
You can view your order status without an account. Just click the "View Order Status" button in your order confirmation email to view tracking status for your order.
Issues With Tracking Info
We are happy to help, but unfortunately we only have access to the same tracking information that you have. We ask that you please try to resolve any issue with the carrier directly. If all else fails, please contact our support team directly for assistance at info@moxom.co
Lost Package
MOXOM will not be responsible for any items damaged or lost during transit.
Any claims should be filed with the respective carrier.
If all else fails, please contact our support team directly for assistance at info@moxom.co
